Pet Travel Frequently Asked Questions
We know how important your furry family member is to you and we want to make sure you have all the information you need to ensure they travel safely.
What types of animals do you transport?
While we primarily transport cats and dogs, we have experience with a variety of companion animals, including rabbits, birds, and small mammals. Regulations vary greatly by species and destination, so please inquire about your specific pet
Can you help with customs clearance?
Yes. Customs and import/export documentation are core components of our service. We manage all paperwork submissions and work directly with agriculture and customs officials at origin and destination ports to ensure seamless clearance.
How do you ensure my pet's safety during travel?
Safety is our paramount concern. We use only IATA-compliant travel kennels, book pets on pet-friendly airlines with climate-controlled holds, and monitor temperature and flight schedules meticulously. Our “Pet First” policy means we will never put your pet on a flight with unsuitable conditions.
Do you work with veterinarians?
Yes. We partner with a global network of pet travel-savvy veterinarians who understand international protocols. We can refer you to one in your area or coordinate with your current vet.
How much does international pet transport cost?
Costs depend on the destination, pet’s size/weight, and specific services required. After our consultation, we provide an all-inclusive, itemized quote with no hidden fees. Factors include: airline fees, kennel purchase, documentation, veterinary prep, and door-to-door service.
What size/type of travel kennel is needed?
We supply IATA-compliant, airline-approved kennels appropriate for your pet’s size, allowing them to stand, turn, and lie down comfortably. Proper kennel acclimation is a key part of our pre-move guidance.